- Execute the delivery of end-to-end customer IT due diligence, both as part of the onboarding and ongoing processes aligned to defined SLAs, including responding to questions, providing documentation and managing follow-up queries aligned to both Bupa and customer expectations.
- Support Commercial and Tender teams with the IT component of Bupa's new business opportunities including questionnaires, presentations and customer calls.
- Support the end-to-end delivery of the IT components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up; in direct partnership with customers and internal Commercial teams.
- Liaise with subject matter experts to ensure information is gathered in a timely manner to ensure customer requests are correctly responded to and protect Bupa.
- Support the delivery of the 3rd Party IT Risk function including reporting and prioritisation of individuals workload.
- Develop and maintain customer-based content to improve the ongoing operation and delivery of customer IT due diligence, including internal knowledge base, whitepapers and product sheets.
- Identify and support the delivery of enhancements to operations based on industry trends; evolving customer expectations; and experience, including the digitisation and automation of processes, documentation, and training & awareness.
- Educated to degree level or certified in relevant audit, risk, and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP, or equivalent experience.
- Extensive skills and experience across IT Security/Assurance, Compliance or Risk, with experience of IT Risk and Assurance frameworks, and control assurance assessments (e.g. ISO 27001, PCI DSS, CIS 20, NIST, ISACA IT Risk).
- Working to tight deadlines, maintaining delivery of consistent and well-constructed outputs.
- Ability to communicate and influence at all levels across multiple business areas such as Legal, Data Privacy, Risk Managers or Business Stakeholders, as well as Bupa's customers.
- Extensive experience in carrying out IT controls assessments with skills in Cyber and IT Risk.
- Experience of Assurance concepts preferably with internal IT Compliance or IT Control assurance experience.
- Experience of Risk Management, preferably concepts and terminology, preferably IT, understanding the role controls play in risk mitigation.
- Excellent Communication and written English skills are essential.
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
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Customer IT Assurance Analyst - Staines-upon-Thames, United Kingdom - Bupa
Description
Job Description:
Customer IT Assurance Analyst
Staines (TW18 3DZ) or Leeds (LS5 3BF) or Manchester (M30 3SP
Flexible / Hybrid working options (i.e up to 3/4 days WFH)
Permanent - Full time 37.5hours
£50,000– £60,000 depending on experience and fantastic benefits
We make health happen
At Bupa, we're passionate about technology. With colleagues, customers, patients, and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
As the Customer IT Assurance Analyst you will assist in the operation of 3rd Party IT Risk functions focused on Customer Assurance by the execution of activities including bids & tenders, due diligence, audits, findings and reporting to manage and deliver the expectations of BGUK's customers aligned to defined SLAs and deadlines.
The Customer Assurance Analyst will also deliver enhancements to 3rd Party IT Risk operations and ensure evolving customer expectations are maintained including partnering with other functions, both within IT, Commercial, Legal, Data Privacy and the wider business. Additionally, the role holder will provide surge support with the execution of Supplier assurance activities.
How you'll help us make health happen:
Key Skills / Qualifications needed for this role:
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Upon joining Bupa in this role you will receive the following benefits and more:
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
