Medical Secretary - Darwen, United Kingdom - Darwen Healthlink

Description

Job summary

Tobe responsible for undertaking a wide range of secretarial and administrativeduties and the provision of administrative support to the multidisciplinaryteam. Duties can include but are notlimited to, the processing of information (electronic and hard copy) in atimely manner, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers in accordancewith current policies, including the use of the electronic referral service(ERS).

Main duties of the job

a.Typingletters, reports and associated documentation as required

b.Liaisingwith external agencies such as hospitals and community services, ensuringreferrals are processed efficiently

c.Manageall enquires in an effective manner

d.Maintainan accurate referrals database

e.Processcalling letters as requested

f.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records

g.Inputdata into the patients healthcare records as necessary

h.Processreferrals using the electronic referral system (ERS)

i.Processrequests for information SAR, insurance / solicitors letters and DVLAforms

j.Readcode data on Emis Web system

k.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

l.Manageall administrative queries as necessary

m.Carryout system searches as requested

n.Maintaina clean, tidy, effective working area at all times

Support all clinical staff with generaladministrative tasks as requested

About us

Darwen Healthlink is a high QOF achiever and we use Emis Web Clinical System, Lexacom, Remote Access and Iplato. Our patient list size is currently over 16,000 patients and we are located in a modern multipurpose Health Centre with a variety of Community based healthcare providers within the building such as Treatment Rooms, Dental, Podiatry, MSK, Audiology and have an onsite Community Pharmacy. The Health Centre is located just off Junction 4 of the M65 providing easy access to the Motorway networks

Our practice team consists of:

4 GP Partners, a management team, 3 Salaried GP's, 2 Clinical Pharmacists, 1 Pharmacy Technician, 1 Mental Health Practitioner, 5 Practice Nurses and 1 Healthcare Assistant; all of which are supported by an effective and professional administrative team who have been provided with a high standard of training which includes workflow optimisation, care navigation, medication support and customer care.

Job responsibilities

Tobe responsible for undertaking a wide range of secretarial and administrativeduties and the provision of administrative support to the multidisciplinaryteam. Duties can include but are notlimited to, the processing of information (electronic and hard copy) in atimely manner, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers in accordancewith current policies, including the use of the electronic referral service(ERS).

Allstaff at Darwen Healthlink have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towardsED&I creates and environment where all individuals are able to achievetheir full potential. Creating such an environment is important for threereasons: it improves operational effectiveness, it is morally the right thingto do, and it is required by law.

Patients and their families have the right to betreated fairly and be routinely involved in decisions about their treatment andcare. They can expect to be treated with dignity and respect and will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Patients have a responsibilityto treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly inrecruitment and career progression. Staff can expect to work in an environmentwhere diversity is valued and equality of opportunity is promoted. Staff willnot be discriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Staff have a responsibility toensure that you treat our patients and their colleagues with dignity andrespect.

Safety, Health,Environment and Fire (SHEF)

This practice is committed to supporting andpromoting opportunities to for staff to maintain their health, well-being andsafety. You have a duty to take reasonable care of health and safety at workfor you, your team and others, and to cooperate with employers to ensurecompliance with health and safety requirements. All personnel are to complywith the Health and Safety at Work Act 1974, Environmental Protection Act 1990,Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and otherstatutory legislation.

Confidentiality

Thispractice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect andretain sensitive information relating to their health and other matters,pertaining to their care. They do so inconfidence and have a right to expect all staff will respect their privacy andmaintain confidentiality at all times.It is essential that if, the legal requirements are to be met and thetrust of our patients is to be retained that all staff protect patientinformation and provide a confidential service.

Quality & Continuous Improvement (CI)

Topreserve and improve the quality of our output, all personnel are required tothink not only of what they do, but how they achieve it. By continuallyre-examining our processes, we will be able to develop and improve the overalleffectiveness of the way we work. The responsibility for this rests witheveryone working within the practice to look for opportunities to improvequality and share good practice.

Thispractice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. Wepromote a culture of continuous improvement, where everyone counts and staffare permitted to make suggestions and contributions to improve our servicedelivery and enhance patient care.

Induction Training

On arrival at thepractice all personnel are to complete a practice induction programme; this ismanaged by the Management team.

Learning and Development

Theeffective use of training and development is fundamental in ensuring that allstaff are equipped with the appropriate skills, knowledge, attitude and competencesto perform their role. All staff will be required to partake and completemandatory training as directed by the training coordinator, as well asparticipating in the practice training programme. Staff will also be permitted (subject toapproval) to undertake external training courses which will enhance theirknowledge and skills, progress their career and ultimately, enable them toimprove processes and service delivery.

Collaborative Working

Allstaff are to recognise the significance of collaborative working. Teamwork isessential in multidisciplinary environments. Effective communication isessential and all staff must ensure they communicate in a manner which enablesthe sharing of information in an appropriate manner.

Service Delivery

Staffat Darwen Healthlink must adhere to the information contained with practicepolicies and regional directives, ensuring protocols are adhered to at alltimes. Staff will be given detailed information during the induction processregarding policy and procedure.

Security

Thesecurity of the practice is the responsibility of all personnel. Staff mustensure they remain vigilant at all times and report any suspicious activityimmediately to their line manager. Underno circumstances are staff to share the codes for the door locks to anyone andare to ensure that restricted areas remain effectively secured.

Professional Conduct

AtDarwen Healthlink, staff are required to dress appropriately for their role. Administrativestaff will be provided with a uniform whilst clinical staff must dress inaccordance with their role.

Leave

Allpersonnel are entitled to take leave. Line managers are to ensure all of theirstaff are afforded the opportunity to take a minimum of 27 days leave eachyear, and should be encouraged to take all of their leave entitlement.

Qualifications

Essential

Desirable

Experience

Essential

Desirable