- Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:
- Assign Service Desk Support Calls as necessary.
- Respond to and complete calls within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
- Produce and maintain records, procedures and other documentation related to the IS Service
- Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
- Monitor of IT Systems and reporting alerts in accordance with Policy.
- Maintain the security of the network services in accordance with the Establishment's Security
- Operating Orders and current process documentation.
- Our Hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.
- 25 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme / virtual GP
Service Desk Technician - Fareham, United Kingdom - Security Cleared Jobs
Description
Service Desk Support Technician
Location: Fareham, Hampshire
Due to the nature of our support requirements this is an office based role.
Are you looking for a career in IT that will provide training and skills in a Service Desk Support role? We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT.
This is a training role that will enhance skills of a talented technician in service support and provision of equipment to the military in support of training personnel.
You will be providing first line support to our customers and partners operating as a service desk technician. This will include first time fixes and solutions to enable fast resolutions to issues raised within the IT environment.
We are looking for keen candidates with some knowledge of IT devices and an understanding of Windows 10 with some early experience of device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate.
The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers (Military) and corporate partners.
This position is located at Fareham, Hampshire and may involve support at additional sites within a 10-mile radius. Operating on a rota Monday to Friday.
The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers' needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead.
Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected to play your part in contributing to the team's ability to meet target SLA's and KPI's.
Your role will involve:
Ideally, we are looking for an experienced Service Desk Support Technician, however for the right candidate training will be provided. Your tasks are to maintain service to our armed forces during training at our sites across the country. Your role will involve resolving all IT related issues, providing solutions and fixes where possible and escalating to our 2nd & 3rd line teams as appropriate. You will be required to record failures to IS Service Delivery, working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum.
Your experience
Example shift patterns will be &
Your benefits:
Recruitment process
The recruitment process consists of one/two stages of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.