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Corby

    Team Leader RM - Corby, United Kingdom - Iron Mountain

    Iron Mountain
    Iron Mountain Corby, United Kingdom

    1 day ago

    Default job background
    Full time
    Description
    Description
    :
    The team leader will be responsible for leading the day-to-day operational
    service functions and activities of an assigned team, in the most cost effective and customer
    satisfying manner, whilst championing and implementing IM regulations and processes, to deliver
    our primary objective of total customer satisfaction through best in class service delivery.


    Responsibilities:

    • Lead the team to provide timely, quality service and total customer satisfaction.
    ● Support the Warehouse Supervisor/Operations Supervisor to maintain all business standards,
    health and safety, and personnel issues within the team.

    • Ensure prompt and accurate completion of all service requests by customers.
    • Complete and maintain all daily and weekly reports and logs for the team/site.
    ● Complete and maintain all records and forms with respect to receiving and/or releasing customer
    records/assets

    • Ensure that all workflow procedures and processes are followed by direct reports.
    • Research and resolve service issues and implement solutions.
    ● Ensure that excellent communication of our goals and strategies is a characteristic of daily life in
    order to drive the performance of the business.
    ● Investigate and problem solve questionable data/reporting
    ● Support the supervisory team in the recruitment of suitable high calibre, and customer service
    focused staff.
    ● Complete staff attendance records and help keep overtime down, manage poor attendance
    quickly

    • Coach, train and guide direct reports to deliver high levels of quality service to customers.
    ● Supervise workloads, contribute to the setting of team targets for the site/region, and manage
    poor conduct where necessary.
    ● Ensure that the desired standards of consistency, fairness and honesty are adhered to in all
    personnel situations and develop the appropriate Iron Mountain culture.
    ● Ensure that standard policies and procedures are rolled out to the business unit in a timely
    manner.
    ● Co-ordinate staff training and ensure sub ordinates are fully trained and following procedures and
    process
    ● Support the Warehouse Supervisor/Operations Supervisor to ensure facilities are maintained to
    the standards required for customer satisfaction and employee health and safety.
    ● Ensure computer systems are used properly within the team/site, using KPIs to analyse service
    delivery performance, identify and implement improvements.
    ● Through the Operational Trainers, ensure all staff within the site receive sufficient and ongoing
    training on internal systems and other relevant software.
    ● Assist with system conversions and ongoing developments to ensure a timely and efficient
    implementation which is not disruptive to client service but enhances our go forward offeringCategory: Operations Group
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