2nd Line IT Engineer - Trafford Park, United Kingdom - In Technology Group

    In Technology Group
    In Technology Group Trafford Park, United Kingdom

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Title: 2nd Line IT Engineer

    Location: Trafford, Manchester

    Work Structure: Hybrid

    Salary: £27,000 - £33,000 DOE

    Our client, a global supplier of branded merchandise who work with some of the most well-known brands are looking for an enthusiastic, driven 2nd Line Support Engineer to join their IT department.

    Operating across the world, you will be based at their Manchester HQ supporting users in a busy environment remotely and face-to-face. This is a hybrid position, after one month of training in the office you can work 2-3 days from home each week

    Benefits:

    • Hybrid Working
    • Early Finish Fridays
    • Birthday off
    • Volunteering days
    • Flexible working options
    • Development/progression opportunities
    • Health & Wellbeing Programmes
    • Regular social events
    • Cycle to Work Scheme
    • Maternity & childcare benefits

    The ideal candidate will have experience with:

    • Microsoft Office Suite
    • Active Directory / Group Policies
    • VoIP Phone System
    • PowerShell
    • Cloud – Azure and/or AWS
    • Anti-virus management
    • Remote Desktop Solutions
    • Support of CRM/ERP systems
    • MDM Technologies

    Day-to-day:

    • Effectively manage your own workload including backup management, data inputting, software deployments, mobile management, basic networking support, permissions, configurations, documentation (and more)
    • Provide a high level of IT Support to users internally
    • To be the escalation point for junior engineers including mentoring
    • Support colleagues across the groups server & network infrastructure
    • To ensure the business systems, comms platforms, servers and network infrastructure are all operating smoothly across the company
    • Ensure all procedural documentation is kept up to date for all systems
    • Assist in projects including implementation of a Security Awareness Program for all staff.

    If you have the desire to go above and beyond, you are hardworking, have great communication skills and are a team player. Then please don't hesitate to apply for immediate consideration

    Keywords: IT Support Engineer, 2nd Line IT Support, 2nd Line, Technical Support Engineer, IT Technician