Collections Officer - London, United Kingdom - Peabody

Peabody

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Peabodyhas an exciting opportunity for a
Collections Officer on a
full time, 6 months Fixed Term Contractbased in
South East London. In return, you will receive a competitive salary of
£35,000 per annum.

As our
Collections Officer,you will effectively manage our customers' accounts, proactively maximising Peabody's rent collection whilst supporting customers to be able to pay their rent and other charges.

You will provide an efficient, effectiveand legally compliant service with a focus on supporting tenancy sustainment to help our customers manage the impact of welfare reform and external financial changes.

What we're looking for in our Collections Officer:

Experienced in a customer-facing and challenging environment, ideally a housing association
Understanding and experience of universal credit and welfare reform
Understanding and experience in rent arrears possession action including attending court

What you can expect to be doing as our Collections Officer:

Developing and maintaining an excellent knowledge of Peabody's rent collection escalation, policies, and procedures, and act as an expert on this within the business
Providing assistance to customers accessing Universal Credit and other housing related benefits, working collaboratively with the DWP and Financial Inclusion team, where applicable
Communicating and negotiating with internal and external customers effectively via written communication, in/out bound phone contact and use of digital platforms
Signposting and refering customers to Peabody's Financial Inclusion team, Tenant and Family Sustainment team and Employment teams, where necessary, to provide customers with more holistic support and assistance due to a variety of needs and circumstances
Communicating with customers, discussing and signposting on debt prevention, benefits entitlement and welfare reforms
Providing clear advice to customers in line with the court pre action protocol, attending court and evictions wherever this is required
Being technically aware and keeping up to date with training in the Collections Team, expanding your knowledge of legislation, regulatory standards, good practice to inform sound decision making
Responsible for your own caseload of customer accounts and managing all aspects of rent accounts at every stage of tenancy across a variety of general needs and supported housing tenures
Monitoring and managing rent accounts weekly, taking prompt and appropriate action to recover unpaid rent and other charges

If you feel have the skills and experience to become our
Collections Officer, please click
'apply'now

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good worklife balance; and to improve our productivity and performance, we embrace agile working, which means ifyou are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._