Communications Lead - Birmingham, United Kingdom - Intercity Technology

Description

Are you passionate about IT? Do you have experience in supporting and mentoring IT teams?

We are seeking a highly skilled and motivated Team Leader to join our Managed IT Function within our Managed Service Provider (MSP) organisation.

Sitting within our Tier 2 team, you will play a crucial role in providing technical support and expertise to our clients.

Your responsibilities will include troubleshooting and resolving IT issues on desktop and server estates, co-ordinating the workflow across the Tier 2, Tier 3 & field teams to ensure the overall stability and performance of our clients' IT infrastructure.

As a Managed IT Team Leader, you will be responsible for:

Follow established security protocols and best practices to ensure the confidentiality, integrity, and availability of clients' data and systems.

Stay updated on the latest security threats and vulnerabilities, implementing appropriate measures to mitigate risks.

Provide Technical Support:

Offer technical assistance and troubleshooting for incidents and service requests, ensuring prompt resolution and minimizing impact on client operations, escalate the Tier 3 and Field resolver groups where appropriate.

System Maintenance and Monitoring:
Proactively monitor clients' IT systems and applications to identify and resolve potential issues, ensuring maximum uptime and efficiency. Perform regular maintenance tasks, including patching, updates, and performance tuning.

Problem Analysis and Resolution:
Conduct in-depth analysis of complex IT problems, identifying root causes and developing effective solutions


Incident and Change Management:
Adhere to established incident and change management processes, ensuring accurate logging, tracking, and resolution of incidents. Participate in change management activities, including reviewing and implementing changes to clients' environments.
Provide guidance and mentorship to junior team members as needed.
Windows Desktop and Server Editions)
Experience with cloud platforms and services, particularly Microsoft Modern Workplace
Experience with the Microsoft server stack of software, eg. Windows Server, Active Directory, DNS/DHCP and related services.

Proven expertise in troubleshooting complex IT issues across multiple technology domains, including but not limited to desktops, servers and security.

23 days holiday and a day off for your birthday (plus 8 days holiday in lieu of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days
~ Annual pay review
~ Holiday Buy Scheme
~ All-company bonus scheme
~ Employee assistance programme
~ Company pension
~ If you feel you have the skills and experience to become our new Managed IT Team Leader, then please click 'apply for this job' today.

Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference – Intercity is a technology solutions partner that isn't all about tech.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

~ Customer Net Promoter Score of +85

~ 1 best telecoms company to work for

~ As a specialist in secure technology solutions, all successful candidates will be subject to preemployment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications.

We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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