- To utilise and operate the computerised Helpdesk facility for all Hotel Services and Estates Management Services as a single point of contact
- To receive and log calls to the Helpdesk facility, identifying user requests and forwarding and prioritising for action
- Advising end user of action taken and advise relevant Estates/Hotel Service Teams
- Compiling statistical Helpdesk Reports both routinely (daily and at month end) and as and when required, for use by the Contract Manager, SPC Manager, Estates Site Manager and Health Board Representatives
- Excellent communication skills at all levels within the business
- High level of administration and organisational skills
- Excellent telephone manner with strong communication and interpersonal skills
- Demonstrable accurate data entry skills with excellent attention to detail
Customer Service Advisor - Port Talbot, United Kingdom - Kier Group
Description
We're looking for a Customer Service Advisor to join our Administration team based at Neath Port Talbot hospital.
Location: On-site at Neath Port Talbot Hospital
Contract: Full Time, permanent
What will you be responsible for?
As a Customer Service Advisor, you'll be working within the PFI team, supporting them in the performance of the helpdesk.
Your day to day will include:
What are we looking for?
This role of Customer Service Advisor is great for you if:
We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to join the #constructionrevolution #joinkier