Customer Service Manager - United Kingdom - Wine & Spirit Education Trust

Description

Role :
Customer Services Manager

Location :
Hybrid: Minimum 3 days/week Office Based (Bicester), remainder from home.
Commensurate with experience, bonus up to 10% of salary per annum, health care, Pension, 25 days holiday with the opportunity to purchase 5 extra days
North South Wines is a dynamic, forward thinking wine distributor.

Set up in 2014 with a view to 'do things differently', North South Wines has become more than just your average wine distributor, it was the first wine distributor to gain B Corp Certification on 2023 and its tenacious team is determined to drive change for good.

As a company that's part owned by three wineries it's also set up to directly supply better quality and better value products.

The role is to manage the Customer Services team; processing UK sales orders and providing a first-class service to our diverse customer base.

The Customer Service team play a vital role in maintaining the business' customer relationships and dealing professionally with any issues that arise.

We require a candidate with a hands-on attitude to oversee the Customer Service operations while also being a key cog within the team.

In addition, the role encompasses tasks that support the Operations Manager to ensure an efficient movement of wine from winery to the customer.

This is a great opportunity to learn and develop skills across other business areas in our flexible and dynamic team.

Line management of the Customer Service team, developing a high performing team, working to strengths and identifying areas of improvement.

Motivate the team to provide the best possible service to our customers.
Provide strong line management, fostering a positive working environment.

Ensure the Customer Service team process sales orders in accurate and timely manner as well as building and maintaining exceptional customer relationships.

Proactively review customer requirements, making suggestions to improve service as appropriate.
Offer key account support as needed, providing reports and presenting data on customer interactions and feedback.
Establish department standards, procedures and training programs.
Compile and analyse data to measure team performance.
Provide operational cover in times of high workload, holidays or sickness.
Team leadership, motivational qualities.
Commitment to excellent customer service.
Interest or experience in wine.
IT literate – Microsoft Office and software systems.
Our commitment to Diversity & Inclusion:

At North South Wines we believe in building more value together, we see diversity in all forms as a source of enrichment.

Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual's race, religion, creed, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

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