Service Desk Assistant - Dagenham, United Kingdom - Premier Work Support

Description

Premier Work Support are proud to be working with a leading Manufacturer in their field, who are looking for a permanent Service Desk Assistant to work in their offices based in Dagenham.

As the Service Desk Assistant you will be responsible for:

Scheduling visits.
Processing the paperwork from the visits ready for invoicing
Covering other service desk positions when required completing all correspondence paperwork keeping within GDPR guidelines.

Answering calls to resolve any queries, chase preventative planned maintenance visit sheets, collating all information to report to service team and the client.

Customer satisfaction reports to be completed and passed to health and safety Manager weekly.

To have a good understanding of General Data Protection Regulation to insure you are always protecting the privacy of employee and client information.

For this role you will need to have worked in a similar capacity, where you have demonstrated:

Good communications skills, with the ability to liaise and correspond to customers and internal departments and external departments.
Answering calls - deal with queries, chase accounts and resolve planned maintenance issues.
Creating reports, presenting them to clients and managers and to record them on the relevant place.
Being self-motivated with a proactive approach
Ensuring quality systems and standards are maintained throughout the company
Ability to manage a diary and focus on solutions

Hours of work:
Monday to Friday, 9:00am to 5:00pm

If you have all the skills and ability for this position, please apply today