Operations Associate - London, United Kingdom - Clearstate Pte. Ltd

Clearstate Pte. Ltd

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction:

The Economist is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Economist Group is dedicated to the pursuit of progress and built on high-quality, independent analysis, a foundation of its businesses.

Based in London and serving a global customer base, the Group produces digital and print content, global events, and offers a range of subscriptions and other services.

Its flagship businesses include The Economist and research and analysis division The Economist Intelligence Unit.
The Economist Group Subscriptions division provides organisations, institutions and companies with subscription access to all our content.

Servicing 800+ clients, through lead generation, on-boarding and customer account management, Group Subscriptions provides high-end, one-to-one customer service across our entire client base.

As a rapidly expanding department, we are seeking an operations 'mastermind' to provide crucial support to the team.

This role is perfect for someone who is a real problem-solver, with impeccable organisational skills and a willingness to learn and dive straight in.

-
Accountabilities:
How will you contribute:

Promote and maintain high customer service standards to deliver the new access method to our new and existing client base
Develop and maintain a coherent pipeline of customer queries and issues, flagging potential issues to your manager and reporting on status of delivery
Liaise with internal stakeholders to project manage updates, prioritising and liaise with external clients to manage expectations and smoothly deliver the access method

Experience, skills and professional attributes:

The ideal skills for this role are:

Excellent communication skills
both written and verbal including telephone manner
Strong organisational skills to meet individual priorities and that of the team
Proven customer service / operational experience
Experience in internal stakeholder management would be ideal
Superior time management skills, attention to detail and the ability to work effectively in a fastpaced environment, meeting multiple tight deadlines/priorities
Ability to meet or exceed KPls and objectives
Strong interpersonal skills and the ability to learn quickly, ask questions and grasp key points about group subscriptions products and entitlement solutions
Strong proficiency in Microsoft Office, experience with CRM (Salesforce) or similar helpful