Client Delivery Executive - Nottingham, United Kingdom - Experian

Experian

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:

Experian's Client Delivery Team within CIS & Analytics are looking for a Client Delivery Executive.

This is a great opportunity for someone to join a small team of onboarding and client delivery experts, who is perhaps just starting in their career or would like a change of focus and learn something new.

Within the role you'll be working within a team in a fast-paced environment that work closely with our Go to Market colleagues, Domain Leaders, product owners and product managers.

The purpose of this role is to support the Client Delivery team in delivering best in class onboarding to our Affordability and Verifications customers.

This includes the onboarding of new customers to our Affordability and Verifications Products and migration of existing customer to new platforms.

You will work closely with our customers to identify the best set up and configuration to meet their needs.

You will also be accountable for picking up and assisting with complaints and DSAR requests as required in order to meet regulatory requirements

Day to day accountabilities

Taking ownership of work and ensuring the work is correct and on time.
Understanding of the internal quality and regulatory control processes and always adhering to them
Working and engaging with the Go to Market and delivery team to ensure that all deliverables are met
Understand the client's use case and work closely with them to deliver desired outcomes
Ensure that complaints are picked up, investigated, responded to and resolved to customer satisfaction within regulatory timeframes and policy guidelines
Collaborate with product and technical teams to identify areas of improvement and new product feature delivery to benefit customers

Qualifications:

Traits:

Customer and client focus with excellent communication, empathy and influencing skills, and the ability to display understanding of the customer journey.
Ability to escalate appropriately at the right time, understanding the need for support from the Service Management and Service Operations team when required.
Adaptable and flexible. Able to read and adjust quickly to new situations and fast changing priorities both internally and externally.
Capability to articulate complex issues clearly and concisely, both verbally and in writing, adapting to the audience as required.
Ability to work with others, through a remote matrix management approach, to deliver improvement actions

Additional Information

Discover the Unexpected
Experian is the world's leading global information services company.

We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.

For more than 125 years, we've helped economies and communities flourish - and we're not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing.

We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the brightest minds that share our purpose and want to make a difference.

Our uniqueness is that we truly celebrate yours.
Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're an award winning organisation due to our strong people first approach.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success.

Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age.

If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

LI-DJ1

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here