Retail Director - London, United Kingdom - GLOBE-TROTTER

Description

Job Description

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020.

Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia.

With exciting growth plans we are looking for a Retail Director with extensive luxury sector knowledge to oversee our retail locations, franchises and partners stores around the world.

The Retail Director will lead the overall global retail strategy, drive growth, lead team performance and development and ensure an exceptional customer experience.

Key Duties and Responsibilities

• Develop and execute a global strategic retail plan aligned with Globe-Trotters' overall vision and objectives.
• Collaborate with internal stakeholders and external partners to optimise retail operations and bring new commercial ideas to deliver an exceptional customer experience.
• Deliver inspirational, well managed and cost-effective new store openings.
• Be an ambassador of the Globe-Trotter brand, cultivating relationships with internal and external partners to build brand awareness.
• Work with our Marketing team to align on product launches within the stores.
• Lead on visual merchandising execution for all stores, ensuring consistency to highlight our history, product strengths and key features to customers.
• Lead the coordination of all store events and promotional activities in partnership with our marketing team.
• Develop, coach, and lead the team to help achieve a high-performing culture, driving excellence from the team.
• Take a proactive approach to H&S management to ensure a well-maintained and safe environment in stores.
• Work closely with the senior management team to ensure P&L productivity plans, profitability targets are achieved.
• Provide trade reports, feedback and process improvement to the retail managers and senior management team.
• Implementing and developing an Omnichannel strategy to maximise the customer engagement and sales.

Requirements of the role

• A strong understanding of Luxury retail and sales experience is essential - with a minimum of 6 years' experience within a senior role in a global luxury brand.
• A proven track record of delivering sales and profit growth, with the ability to leverage data to drive insights and make informed business decisions.
• You will have knowledge and successful experience of working in international markets, with a deep understanding of managing across diverse, multi-cultural markets.
• You will demonstrate a progressive leadership career in the retail sector, and possess a strong understanding of best practice, market trends and consumer behaviour.
• A proven ability to develop and execute strategic plans and initiatives, with high level organisational skills and the ability to work in a fast paced, dynamic environment.
• Strong interpersonal skills with the ability to be persuasive, engaging and motivating with others in a consistent manner.
• You will demonstrate strong leadership experience, people development skills with the ability to motivate, inspire, coach and develop a team.
• Ability to work under pressure and across all levels of seniority.
• Excellent analytical and organisational skills, able to manage multiple responsibilities and projects.
• A problem solver with a can-do attitude and hands on approach.
• Ability to work with limited budgets and resources, maximising the outcome of them.

Candidate Attributes

• Be accountable - Accountability and acting like an owner of the company at all times. The successful candidate will have to be a self-starter, driven to ride obstacles, and relentless in the pursuit of challenging objective.
• Be brave - Delivering value to the business and organisation above and beyond expectations, and consistently beating goals.
• Be pragmatic - Acting like an entrepreneur, with agility and a sense of urgency in all matters. Making new un-obvious connections and looking to leverage the best of the existing and develop new solutions with ownership, agility, and speed.
• Be collaborative – Looking to win first and foremost as a team, adding strong personal value in all matters including voicing disagreements, while backing decisions made. A positive attitude, assuming good intent in colleagues, and not engaging in office politics.
• Be agile - Proven ability to design and manage change.
• Be entrepreneurial - Acting with a real sense of ownership and been able to combine the long-term strategy and goals with the short-term results and deliveries.

Reporting to: Managing Director and CEO

Location: Based in London with travel between our stores and the factory. International travel will be required.