Customer Service Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Officer - Housing and Environment (emergencies)

Southwark

Job Role

To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact.

Key Accountabilities
To receive monies, by debit and credit cards, as appropriate, using the Council's electronic payments facility.

To follow up with customers to check job completion and service quality, within agreed timescales

You will have considerable experience in a similar customer service role and display strong communication and people skills. Most importantly, will be your flexible and collaborative approach and your willingness to address challenges and get things done.