Customer Success Manager - London, United Kingdom - Corporate Recruitment Solutions

Corporate Recruitment Solutions
Corporate Recruitment Solutions
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Title:
Customer Success Manager

Location:
London

Salary:
Competitive
About
Customer Success Manager
My client is an award winning fintech lender who are disrupting the SME lending landscape. They have an end-to-end financial management platform allowing access to IF, credit control and Account receivables quickly and easily


After being backed by a large Tier 1 bank and Accountancy firm in the UK, they are now rapidly expanding due to the growth in leads and are now looking for Customer Success Manager to manage their growing client base.

They have an excellent working culture which has been recognised by the Sunday Times They are focused on employee wellbeing, progression for all team members and creating a progressive working environment

As a
Customer Success Manager FinTech London your
responsibilities and duties will includes:

  • Managing portfolio of existing customers who all have lending facilities out with my client
  • Responsible for proactive account management focused on building strong relationships to ensure good customer experience
  • Focused on retaining the value of the existing lending book
  • Maximising on all upsell and cross sell opportunities within the portfolio
  • Identify areas of improvement for policies and procedures to create streamlined customer success department
  • Proactively pushes the service excellence agenda forward by capturing, reviewing and acting on customer feedback to make direct improvements to the servicing.?

Essential Skills and Competencies of the
Customer Success Manager FinTech London

  • Prior experience in customer service, sales or customer success role and dealing directly with SME customers
  • Proven experience with consultative selling to customers (upselling or crossselling) via remote channels?
  • Experienced managing portfolio of clients and building strong relationships
  • Ideally experience within FinTech/ Financial Services
  • SME lending
  • Strong people skills / serviceminded?
  • Driven and resultsoriented individual?
  • Strong team collaboration skills and ability to influence senior stakeholders?
  • Must be comfortable with both servicing and sales, and working towards both customer satisfaction and revenue targets?
  • Emphasis on client delivery and the 'here and now', but with ability to work independently on driving forward continuous improvements?
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