- Handling customer complaints promptly and professionally via telephone, email, or in person.
- Investigating complaints thoroughly to understand the root cause and identify appropriate solutions.
- Liaising with relevant departments and stakeholders to address customer concerns and implement corrective actions.
- Keeping detailed records of complaints and their resolutions.
- Providing regular updates to customers on the progress of their complaints.
- Identifying trends or recurring issues and making recommendations for process improvements.
- Ensuring compliance with company policies and regulatory requirements.
- Previous experience in a customer service or complaints handling role is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to empathise with customers.
- Good problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Proficiency in Microsoft Office applications.
- Knowledge of the construction industry and relevant regulations is desirable but not essential.
- Competitive salary commensurate with experience.
- Opportunities for career development and progression within a reputable company.
- Supportive and collaborative working environment.
- Central London location with easy access to public transport.
Complaints Handler - Stratford, Greater London, United Kingdom - HLP Consulting
Description
Are you passionate about providing exceptional customer service and resolving issues effectively? We are currently seeking a dedicated Complaints Handler to join our team]
As a key member of our customer service department, you will play a crucial role in addressing and resolving complaints in a timely and efficient manner.
Key Responsibilities: