Field Service Co-ordinator - Derby, United Kingdom - Atlas Copco Ltd

Atlas Copco Ltd

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

What your role will involve:

Provide daily support to the UK field service team and Operations Team Leader. Provide support to clients and work colleagues, ensuring that requests are resolved.
To ensure we maintain and retain the "triple certification"
ISO 9001: ISO 14000: ISO 18000 standards currently held by our company and division.
Support the Operations Team Leader in the planning of the field service team's workload, ensuring that customers' expectations are exceeded.
Participate in regular external audits to ensure that, our QHSE standards are being complied with and implemented.
Ensure that all field rental equipment is maintained following expected standards.
Complete and upload data daily into the company's ERP system.
Provide transport and logístical support for rental fleet movements.
Liaise and provide administrative and technical support to field service personnel, sales engineers, and management.
Communicate with customers and resolve any disputes or breakdowns in the field.
Responsible for purchasing services and goods, as and when approved.
Ensure that service van stock levels are maintained and recorded.
Participate in plans such as operational team meetings when it is required.
Attend training to develop relevant personnel knowledge.
Undertake regular site visits to support fieldbased service engineers.
You will report to the Operations Manager.

What we expect of you:

The following requirements are necessary:

Previous experience in a similar type of rental environment or business role. Good IT literacy, including the use of business information systems
Plan, organise, and prioritise own workload to meet deadlines.
Utilise appropriate interpersonal styles and methods during group interactions.
Understand and demonstrate an awareness of the link between their role and the business.
Positively convince others to achieve results.
Maintain organisation, ethical and social values in all business activities.
Express ideas and receive and exchange information.
Establish and implement a systematic course of action to achieve an objective effectively and efficiently.

The following requirements are desirable:

Identify alternatives to current thinking; ability to develop and implement solutions to problems.
Promote a culture conducive to quality throughout the organisation and to improve its performance.
An understanding of Atlas Copco products (PTS, PNS, NG, Generators, etc.) and/ or knowledge of dieseldriven air compressors and associated equipment, is desirable but not essential.

Educational requirements:

The following requirements are desirable:

Formally recognised time served apprenticeship or relevant work experience
City & Guilds / BTEC equivalent or industryrelevant qualifications
Good competent skills in digital tools such as MS Office, SharePoint, AS400, or other ERP systems.

Country and city description:

Field Base - You will be remote with a dedicated territory. #LI-Remote

Additional information:

Must be willing to travel regularly to support service engineers, sales teams, and clients

What you can expect of us:

Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedIn Learning e.g.), or on-site training.
An excellent benefits package including a desirable pension scheme, and private medical.

A satisfying career

We are passionate about the development and progression of our employees.
We foster a culture of innovation, interaction, and feedback in our inclusive and diverse team, where we always learn from each other.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.