Product Support Engineer - Ely, United Kingdom - Busy Bee Recruitment

Busy Bee Recruitment

Verified Company

Ely, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Having worked as a Product Support Engineer within the manufacturing/ engineering industry you will have a good understanding of how to handle technical requests filed by end users.

Responsible for troubleshooting and resolving errors you will log and tryto solve the issues where possible. You will also have the opportunity to assist engineers by contributing to product development and improving processes.

Start:
Late February / March 2023

Location:
Ely, Cambridgeshire - due to the location you will need to drive or live in Ely

Salary:
£Negotiable

Hours: 37.5 hours per week Monday - Friday 9am - 5pm

Benefits:23 days holiday + 8 bank holidays, additional 5% of salary pension fund contribution, private family health insurance, income protection & life assurance

Duties:

Answer technical questions and analyse available data to find the root cause of the issue
Share customer feedback to drive the development of future products
Developing and maintain a technical knowledgebase
Suggest overall product improvements, such as features that customers want

NOTE:
Occasional visits to customer's sites in Europe and beyond may also be a possibility

Knowledge and Experience Required:

Problemsolving skills
Technical expertise & interest in science, engineering, electronics, or computer science
Enthusiastic, with good communication skills
Desire to produce work to a high standard of quality
Flexibility to adapt to varied nature of work and workload
Ability to multitask