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Airfreight Coordinator - Hounslow, Greater London, United Kingdom - Metro
Description
Powered by industry-leading Metro technology, Metro Global deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
Key ResponsibilitiesDevelop and build relationships to ensure a high level of customer service is provided to clients.
Build strong working relationships with suppliers, airlines & overseas partners/agents.
Input and check costs and sales, securing payment where no credit is in place.
Communicate effectively with operations colleagues.
Create and maintain customer standard operating procedures.
Communication with overseas agents and clients is clear precise and effective.
Accurate & timely reporting to department Manager.
Take ownership of own training and development so as to continuously improve and develop, including training new starters where required.
Take ownership and accountability to deliver operational excellence.Ensure that a 'customer is king' ethos is applied at all times.
Respond to all communications within the hour.
Promptly and efficiently communicate any issues, queries and concerns to the department supervisor and manager without delay.
A 'no = escalate = yes' methodology is followed.
A 'can do' attitude is applied with all communications.
Metro's policies are followed at all times unless otherwise agreed by management.
Key Performance AreasResponse to clients is timely and accurateAccurate and timely creation and issuance of deliveries and documentationAirline storage is never incurred for Metro's account.
Freighting / Rating accuracy and timing meets the company policiesPurchase Queries are responded to within the company policy time framesCosts and Sales are known, controlled and managedOperational Reports and followed and anomalies escalatedCountry specific requirements observed and appliedGeneral SkillsIndustry and operational knowledge of Airfreight - inbound, outbound, and cross tradeAble to cope and accustomed to working under pressure to meet fixed deadlinesStrong numerical and commercial skillsExcellent written and verbal communication skillsExcellent attention to detailExcellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)Proactive, team worker with excellent time management and organisation skillsEnthusiastic, flexible, and self-motivatedMay be required to work some overtime and/or be flexible in start/finish times (during busier times)