AACC Business Coordinator - Sleaford, United Kingdom - NHS Lincolnshire Integrated Care Board

Description

Job summary

Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you.

All-Age Continuing Care (AACC) have an exciting supervisory opportunity within the busy administration team at Bridge House in Sleaford. We welcome applications from enthusiastic individuals who are looking to support and enhance our outstanding team. You must have a strong work ethic and sense of accountability, accompanied with the ability and experience to support, enable and lead a team within the wider operational function to work under pressure in a busy customer service environment.

We are keen to support, develop and encourage our staff with promotional opportunities throughout the organisation. As an employee of NHS Lincolnshire ICB, you will have access to multiple benefits including a comprehensive employee assistance programme, generous annual leave allowance, hybrid working and free on-site parking.

Main duties of the job

You will be responsible for overseeing and delivering efficient administration along with line managing an operational admin team ensuring the service is promoting positive and effective working will develop and oversee the accurate and timely inputting and maintenance of data systems, together with the associated correspondence, ensuring standard operating procedures are applied across teams. They will be responsible for undertaking detailed, regular case management activity for all active cases.

About us

NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.

As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.

Job responsibilities

To support and line manage the AACC Operational Admin Team through delivery of efficient and effective administrative and data management processes and procedures, ensuring processes to deliver personalised care are embedded across the health community Where required, work very closely with the local authority teams to ensure continuity between services Accurately inputting into, monitoring and reporting from a range of computerised systems, regularly validating data to ensure accuracy Generate accurate data to enable local regional and national reporting to be undertaken Undertake quality audits, ensuring the correct documentation has been completed correctly for each active case before progression to sign off Coordinate local sign off panels Use effective management skills to ensure that the implementing package of care is planned, any adjustment to plans escalated to the locality manager as required and developing and updating relevant documentation Provide support to other members of the team as part of organisational development Deal with and resolve complex non-clinical individual, provider and invoice queries in an efficient and timely manner Work within established policies, procedures, protocols and systems to ensure confidentiality of information, quality standards and performance Ensure effective and timely collation and preparation of relevant documentation in support of service delivery Undertake all Operational Admin processes including setting up of appropriate care packages and booking of assessments Daily oversight of trackers to ensure KPIs are met Ensure that all written and verbal complaints, comments and suggestions are dealt with appropriately, resolving where possible and escalating when appropriate Organising meetings and larger events as required Oversee and implement a training structure for all staff Ensure compliance with all statutory and mandatory training Maintain an electronic database for tracking, monitoring and reporting on the active caseload, and that the service can be effectively reported Work closely with colleagues across AACC and the ICBs to ensure a joined-up approach to improving services is in place Establish and maintain close working relationships with AACC team, ICBs, providers and other stakeholders To work with regard to the ICBs policies and procedures at all times

Qualifications

Essential

Desirable

Previous Experience

Essential

Desirable