Customer Service Advisor - Saint Leonards, United Kingdom - Conveyancing Direct

    Conveyancing Direct
    Conveyancing Direct Saint Leonards, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Customer Service Advisor

    Join Our Team as a Customer Service Adviso r in St Leonards on Sea

    Conveyancing Direct Ltd is one of the top 10 Conveyancing Companies in England and Wales and a leading provider of conveyancing in our local area. We are looking to recruit a Customer Service Advisor to join our busy team.

    Are you passionate about providing exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment? Look no further – an exciting opportunity awaits you

    Why Join Us:

  • Scenic Seaside Location: Picture yourself working in the vibrant community of St Leonards on Sea, surrounded by breathtaking views and a welcoming atmosphere.
  • Career Growth Opportunities: We believe in nurturing talent and empowering our team members to reach their full potential. With us, you'll have access to continuous learning and development opportunities.
  • Collaborative Culture: Join a team of passionate individuals who support and inspire each other every step of the way. We value teamwork and celebrate success together.
  • Competitive Benefits: Training and development; Career progression, including pay scales; 20 days holiday plus bank holidays; Death in service benefit; Company pension; Dress for your Day; Social Company events.
  • Duties and responsibilities:

  • Handling incoming and outgoing telephone calls – dealing with enquiries from estate agents, clients, solicitors, etc.; deal with any queries that arise and transfer calls to relevant staff; record all communications onto the case management system and alert the caser handler to any messages by email.
  • Providing quotes to requests received by phone, e-mails or post in a timely manner and by the method requested. Enter all quotes into the case management system.
  • General Admin duties.
  • Person Specification

  • Previous experience in an office environment would be an advantage.
  • Knowledge of Microsoft Office, especially Word, Excel and Outlook is essential.
  • You will possess excellent communication skills and be able to get on with diverse personalities. You will have good time management, organisational, problem-solving and multi-tasking skills.
  • You will be confident and able to work alone or as part of a team.
  • Benefits

  • Full training provided
  • Casual dress
  • Company events
  • On-site parking
  • Sick pay
  • Company Pension
  • Option to purchase additional holiday.
  • Ready to embark on an exciting journey with us? If your skills and experience fit the description above, and you would like to work in a challenging role within a progressive company, please apply with your CV.

    Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more

    Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

    S&C00188