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1st/2nd Line Software Support - Wickham, Hampshire, United Kingdom - Dynamite Recruitment
Description
Technical Support / 1st line HelpdeskHours of work:
Monday to Friday 9am to 5pm
28 days holidays
(Successful candidate will get 1 additional day's leave per year they are with the company)
Private medical insurance (After probation)
Company pension contributions (After probation)
Dog friendly
Smart casual dress code
Onsite parking
Training and development options
Promotion opportunities
Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area.
Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department.
As 1st Line Technical Support / IT Helpdesk you will be responsible forTechnical Support / Admin Duties & Responsibilities:
Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system
Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform
Liaising with software partners to ensure high level of service for our clients.
The ideal Technical Support/ 1st line tech support person will have / be.
Experience within Windows OS technical and software support.
Slack, TeamViewer, Microsoft Teams etc)
Knowledge of Microsoft Office 365 (mainly Excel & Outlook)
Knowledge of WordPress and HTML is an advantage but isn't essential.
To be considered please submit your CV asap.