Quality Manager - London, United Kingdom - Migrant Help

Migrant Help

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Quality Manager

Location:
London (Home Based)

Salary:
£26,971 per year

Job type:35 hours per week, Monday to Friday. Full-time, Permanent

The Company:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK.

Our vision is for a global society that protects vulnerable migrants, treats them with respect andenables them to reach their full potential.

If you can lead by example, have demonstrable experience of writing reports, as well as presenting data and findings in a clear and concise manner and are looking for an exciting role that makes a difference, we'd love to hear from you

The Role:

We are currently looking for a Quality Manager to join our supportive and dynamic Quality Team, on aPermanent Contract.

Duties and responsibilities:

-
?Lead on the organisational quality assurance processes, including trend analysis, reporting on issues, identifying improvements and monitoring QA check completions

Coordinate with stakeholders regarding external audits to ensure they are carried out successfully and to follow up on any findings or actions raised during the audits
Lead on quality assurance meetings, including the Quarterly Quality Reviews
Line manage the Quality Team, providing support and guidance to colleagues and developing skills and knowledge
Effectively coordinating and planning compliance exercises, including Business Impact Assessments and Business Continuity Tests
Proactively lead on the internal audit programme, ensuring audits are relevant and add value, that risks are addressed in the audit plan and that all audits are completed as expected and to a high standard.
Carry out highlevel audits to ensure compliance against Charity Commission expectations and other standards, legislation and regulations, these include, but are not limited to, Information Security Audits, Subsidiary Risk Audits and Financial Risk Audits
Monitor legal compliance across the organisation
Raise awareness of compliance expectations, support colleagues at all levels with their compliance requirements and questions, work closely with colleagues to develop effective processes in line with relevant standards, legislation, regulations and bestpractice
Manage the relationship with relevant suppliers and third parties, including external auditors, certification bodies, subcontractors and QA management platforms
Effectively manage feedback received by operational teams, ensuring feedback is reviewed and acted on where required
Ensure continues compliance with our various standards, including ISO9001, ISO45001, ISO27001 and AQS

Experience and skills:

Exceptional communication and presentation skills
Ability to give feedback in a factual and supportive manner
Ability to work well under pressure, a cando approach, exceptional organisational skills and attention to detail
Good knowledge of auditing practices, including riskbased approach and agile auditing
Dedicated to providing the best quality services and achieving the highest standard of client care

Benefits: