Customer Service Assistant Contract - Glasgow, United Kingdom - MARKS&SPENCER

Description

Customer Assistant - Service and Security - Byres Road

Contract start date: 05/05/2024


Please Note:

If your application is successful, you will be required to attend a mandatory induction of 2 consecutive days atan Induction Hub store.

This Induction Hub store may differ from your Base Store, and therefore you may be required to travel.


Proposed Induction Dates:
Sunday
Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support

Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.

Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
To have a natural empathy with our M&S brand and values, including service behaviours
Local Networks
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