Senior Associate Customer Service - London, United Kingdom - Bank of China

Description

Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As a Senior Associate Customer Service, you will be required to focus on business development within both the existing portfolio and new business. You will assist with the daily operations of the Banking department and be responsible for undertaking administrative tasks. You will also support marketing activities and deliver effective and efficient customer services. This is a full time permanent position.

Key responsibilities

• Complete Customer Due Diligence reviews for existing clients within a timely manner
• Undertake daily transaction monitoring activity in a timely and accurate manner, to ensure monitoring alerts reviewed by the department are managed effectively.
• Understand potential money laundering trends and red flags that may determine whether further investigations are required.
• Liaise with customers related to "SoF" and "SoW" as part of the ongoing CDD reviews
• Co-ordinate responses to enquires/instructions/notices from Legal & Company Secretariat Department, Financial & Compliance Department, Risk Management Department and Internal Audit Department
• Assisting with the preparation of business, statistical, anti-money laundering, Internal Audit Requirement/Compliance Requirements reports

Requirements

• Degree educated preferably in Law, Banking, Finance or Accounting
• Experience in customer service, sales or marketing would be advantageous
• Experience in Banking with exposure to areas of Retail Banking is preferred
• Team Player
• Results Focused with ability to drive work plan independently
• Good problem solving and reasoning skills
• Good written and oral English and Chinese communication skills