Service Support Officer - Wakefield, United Kingdom - Nova Wakefield District Limited

Description

Due to staff development, an exciting opportunity has arisen to work within the expanding (and award-winning) Live Well Wakefield team.

You'll be part of a community-based social prescribing and self-management service which supports adults aged 18+ to improve their health, wellbeing and independence.

What does a day look like for a Service Support Officer? You'll:

• Take and process referrals and enquiries
• Act as principal point of contact / liaison for users of the service, members of the public and other professionals
• Provide low level triaging and client signposting face to face, over the phone and online
• Support the service, including the team and managers, with fundamental administration and office tasks, wellbeing initiatives, and offering suggestions to ensure highquality service delivery
• Work as part of a Voluntary, Community and Social Enterprise (VCSE) sector / NHS partnership which provides a unique opportunity to develop your knowledge and understanding of both sectors

What are we looking for in our new Service Support Officer?

• The successful applicant will have experience of working in a team, will have good computer skills including working knowledge of Microsoft Packages, be able to work under their own initiative and will have previously worked in an environment dealing with members of the public.
• Previous experience of working in a health or social care setting and use of SystmOne would be advantageous.
• You will work closely with clients, GPs, community anchors, housing associations and other health and social care professionals across the Wakefield District and therefore will be required to be a confident and natural communicator with excellent organisational skills to coordinate the multiple aspects of this job role.

We offer our staff some great benefits, including:

• 28 days holiday a year plus bank holidays pro rata
• 5% salary contribution to a pension scheme
• Range of policies to ensure a supportive and inclusive workplace
• Internal and external training
• Annual pay reviews

Take a look at the Person Specification on our website and if you feel you are the right person, we would love to hear from you We value personal qualities and experience as well as work experience.

Please note this post requires an Enhanced DBS Check to be carried out.


Closing date:5pm on Friday 13 January 2023


Interview date:
Interviews are currently planned for Monday 23 January 2023


Job Types:
Full-time, Permanent


Salary:
£21,002.00 per year


Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location:
One location

Application deadline: 13/01/2023