Training and Development Administrator - Dover, United Kingdom - Migrant Help

Migrant Help

Verified Company

Dover, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Training and Development Administrator

Location:
Dover (Hybrid)

Salary:
£23,210

Job type:
Fixed Term Contract

Closing Date: 18

th
August 2023

About us:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK.

Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

The Role:

We are currently looking for a
Training and Development Administrator to join our collaborative and welcoming Clear Voice team, on a
Fixed Term Contract.

The Training and Development Administrator will provide administrative support to the Quality team, specifically the Training and Development Coordinator.

The post holder will be required to adopt a proactive approach towards implementing and maintaining Clear Voice training and development processes for our freelance interpreters.

This role will include ensuring all new interpreters complete mandatory training courses within the required timeframe after they join Clear Voice and arranging training for the current interpreter pool.

The post holder will keep detailed records of all training completed and ensure any training gaps are reported.

If you are a strong communicator, have an excellent planning and organisational skills and are looking for an exciting role within a social enterprise that is making a difference, we'd love to hear from you

Duties and Responsibilities:

Following Clear Voice's training and development processes to ensure all newly onboarded interpreters have completed mandatory training within the required time frame
Assisting in developing a database that will allow us to monitor that all interpreters meet the training requirements and are in compliance with our contractual requirements
Ensuring all interpreters are contacted regularly to highlight our training requirements, and contributing to further increased interpreter engagement
Maintaining a robust CRM system and database of all interpreters, ensuring the information is up to date
Highlighting where training has not been completed, following internal processes to mitigate this, and delegating where appropriate
Facilitating access to the eLearning platform and portfolio of courses; including registering new interpreters, removing dormant users and providing general support and guidance
Compiling reports and statistical information as required
Working with the Quality Manager and Training and Development Coordinator to understand the training and development needs of the interpreters
Undertaking any other duties which may be assigned to support the Quality team

About you:

The experience and skills you need:

Good clear written and oral communication skills in English, particularly in a multi-cultural environment
Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
Have an excellent attention to detail and ability to problem solve
Excellent organisational skills with the ability to work under pressure, both individually and in a team
A positive and proactive attitude

Benefits:

Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Noncontributory pension scheme.

**Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.