Technical Support Specialist - Glasgow, United Kingdom - Peak Scientific

Peak Scientific

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties include:

Providing technical support in conjunction with the service management system (SMS)
In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 hours
Using SMS, ensuring all relevant field visit data is captured by FSEs with system generated visit reports being promptly sent to customers
Working closely with the FSE's, ensuring cost effective and efficient planning of the monthly workload ensuring that any breakdown visit meets the customer response time SLA

This role would suit someone who is customer driven with an interest in Technical support or experience of mechanical/ electrical fault diagnosis.

You will have exceptional communication skills and proficiency in German would be highly advantageous.

In addition, you will possess:

Selfmotivation and the ability to work with mínimal supervision
Able to interface comfortably with customers at all levels both internally and externally
Ability to work under pressure against tight deadlines
Good organisational skills

Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers.

These company values are what inform and protect our unique culture, which in turn shapes our brand and differentiates us in the eyes of our partners around the world.

At the heart of Peak is a focus on 'doing the right thing', it's an informal approach but one which is well-known and understood throughout our business.

Established over 20 years, Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories, with direct operations in every continent around the world.

This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance.

With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland's manufacturing success stories of the past decade.

This is a rare opportunity to be a part of that, as we move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally.

Now is a great time to join us This role will be challenging and fast-paced, but rewarding and engaging. On offer in return is a fantastic work life and fun balance, a great work environment, plus the chance to make a real contribution to the future growth and success of a global business.