Hotel Night Manager - Windsor, United Kingdom - LEGOLAND Windsor

Description

Hotel Night Manager

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: 7pm - 7am on a 4-on, 4-off shift pattern

The role of Hotel Night Manager is hugely exciting, as you'll have the opportunity to be part of the opening team for our BRAND-NEW overnight accommodations: The LEGOLAND Woodland Village

You will be a hands-on and very visible manager, leading your team to deliver the highest possible level of guest satisfaction. The Hotel Night Manager will take ownership of the running of our overnight accommodations, always making sure our guests and your colleagues receive the best possible service, including the beautiful (and clean) presentation of all guest and staff areas.

As our guests are enjoying their rooms after a fun filled day on the resort, you will be leading your team in the overnight operations, from fire checks to coaching your team, cleanliness spot checks to responding to in-person escalated feedback, your night shifts will be varied and exciting

Not only will you have the chance to work in our new overnight accommodations, you will also work across our existing, Brick-tastic, hotels, making meaningful connections with your colleagues and our guests.

Please note, internally this role is known as Hotel Operations Duty Manager - Night Operations

Qualifications & Experience