Client Financial Affairs Team Visiting Officer - Norwich, United Kingdom - Norfolk County Council

Norfolk County Council

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Permanent Contract | 37 hours per week | £29,269 to £31,364 per annum (Grade G) | Norwich

We're looking for someone with strong customer service and financial skills with the ability to work in a fast-paced environment to join the Client Financial Affairs Service as a Client Financial Affairs Visiting Officer.

Part of Norfolk County Council, the Client Financial Affairs Service manages the property and financial affairs of vulnerable adults who have been assessed to lack mental capacity, where there is no-one else suitable, able or willing to undertake this role for them.

This case work role is varied and interesting and involves the following key activities:

Developing an in-depth understanding of your clients: their lives, wants and needs, and building positive working relationships with them and their care and support providers.
Maximising income and ensuring that benefits are claimed correctly, and problems resolved.
Ensuring rent, care fees, bills and liabilities are correct and paid on time
Managing the sale of properties, tenancy moves, or moves into or out of care
Creating financial statements / spending plans and ensuring that the client receives a personal allowance for their daytoday needs that is affordable and meets their need
Making decisions in relation to additional requests for funds by proactively working with clients and their care and support providers
Maintaining client and financial records Annual reviews, client visits and completing reports for the Public Guardian
Previous experience of working with financial matters, this could come from a variety of paid or voluntary work experience.
Strong communication skills, both verbal and written, with the ability to work collaboratively with clients and stakeholders, and deliver great customer service to a diverse range of people
Strong organisation skills, ability to prioritise, and work on your own initiative, including the ability to make decisions and problem solve; Knowledge of welfare benefits relevant to the client group

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people.

Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

**Job description and person specification

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary
Generous holiday entitlement with the ability to buy and sell leave
Health and Wellbeing services including fasttrack physiotherapy and a free counselling service
Flexible working opportunities including flexitime, part time, remote and hybrid working dependent on your job role and business need.
Financial benefits such as:

- ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

A Blue Light card for Fire Service and Social Care Workers
Relocation expenses paid upfront (where applicable)
An advance of your expenses if you travel for work
Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
A payment if you refer someone you know to a hard to fill job. Tax efficient ways of getting extra pension, new bikes and electric cars.

**Closing Date: 12 December 2023