Workplace Assistant - Birmingham, United Kingdom - CBRE

CBRE

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Workplace Assistant (FOH) - Birmingham City Centre.

Role Purpose

Responsible for the Customer Experience throughout the Birmingham office by supporting with the delivery of the front of house, hospitality services and mailroom duties, ensuring an efficient, professional and exceptional experience for all building users.

Key Responsibilities

Provide an exceptional Customer Service experience to site residents and their guests, acting as a point of contact for enquiries they may have
Ensure guests are addressed & served courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence
Provide cover for annual leave and sickness for the front of house and mailroom teams
Becoming fully conversant with FOH, hospitality and mailroom procedures to be able to stand in for those departments
Provide efficient hospitality service with the ability to remember guest names and faces and build positive relationships
To assist with the smooth running of the Post Room, and that all activities are delivered to agreed service levels.
To maintain a presence in the office space ensuring a positive interaction with building users
Ensure that all absences, e.g. lunch breaks, from FOH are managed so that service is seamless during operational hours
Cover for out of hours events as required
Completion of the daily activity checklists and office walkarounds to promote the running of an efficient FOH and BOH service
Monitor and order stationery and office supplies, to ensure adequate stocks across all floors
Provide porterage services, and respond to all other reasonable requests for assistance
Monitor and check the bookings for meeting rooms
To be competent and confident in the use of a range of relevant IT systems
To undertake administration duties for FM operations as directed
To take ownership for the visual standards of the front of house, hospitality and site meeting room areas and all related areas that impact on the Customer Experience.
To support with meeting room setups
Upsell hospitality services whenever possible
Replenishment of front of house refreshments and checking of the standards in the area
Maintaining tidiness and cleanliness of all areas
Assistance with Audio Visual Equipment set up within the meeting rooms if required
Accept deliveries for office supplies
Ensure milk and fruits are delivered to kitchens
Assist with porterage requests
Assist with controlling post room and FOH costs
Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary to the wider team
Assist with monitoring fire warden and first aider numbers within the building
Conduct first aid and defib weekly checks
Be aware of and work to contractual service levels and key performance indicators
Be innovative and strive for continuous improvement
Be an ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.
To coordinate building events and delivery of health & wellbeing initiatives through the relevant teams
To liaise with key stakeholders to organise and celebrate key seasonal events for building users
To carry out any reasonable request from management