- Incident/Problem/Change assessment and resolution
- a point of escalation for the service desk, providing high-end technical support as appropriate
- and maintain technical documentation
- can-do attitude, with a willingness to help, educate and support others either Desk-side or remotely
- flexible approach to work as One Team across team boundaries, and as part of cross-functional teams, in order to deliver results
- up to date with End User Computing technologies and best practices
- new teammates with setup of endpoints
- alongside Service Desk, Business Users, Senior Management and the Wider IT Technical team
- knowledge of Windows Administration (Windows 10/11)
- active directory management
- management of endpoints using Intune
- Access management
- scripting
- communication and interpersonal skills
- troubleshooting skills
- problem-solving abilities to see issues through to resolution
- research skills to build information on projects and to solve issues
- to work equally well as part of a team or individually and manage own workload
- and execute tasks
- experience of working as an End User Computing engineer, Technical Support Specialist, or a related role
- knowledge of working with Windows 10/11
- with iOS and Android mobile devices
- to operate various desktop technology tools, components, and peripheral accessories
- technical knowledge of network protocols, operating systems, and standards
- knowledge and experience troubleshooting Microsoft O365 Suite
- customer satisfaction by providing the best solutions to their queries
- knowledge of antivirus software and vulnerability remediation activities
- to be troubleshoot & triage Level 1 Business Applications
- with creation of a knowledge base of problem remediation
- problem-solving and multitasking skills
- customer service and communication skills
- for occasional travel up to 25%
- Negotiable basic salary and all the normal benefits you'd expect (Holiday, company pension etc.)
- Collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff
- Flexible working methodology to enable you to be where you need to be, if you don't need to be in an office then don't, if you want to be in an office your welcome to use one.
- Environment built around supporting and developing our staff with funding available for relevant professional qualifications.
EUC Engineer - London Area, United Kingdom - Brown & Brown Europe
Description
EUC Engineer
Location: Remote – Occasional Travel
Package: Negotiable + Benefits
Working within a small team of End User Computing engineers providing 2nd and 3rd line support including project delivery, whilst providing 'an escalation point' to existing offshore service desk.
Technical knowledge of End User Computing technologies such as the O365 suite and Intune for management of endpoints. Supporting a diverse user population within UK/I to cover both office locations and remote users. Ability to when needed, manage project work as well as operating as part of a larger team for more complex projects.
Handle situations involving problem diagnosis and client relationship management. Be a liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any client technology-related problems in areas supported.
The day to day:
About you:
The Rewards: