1st Line Support Engineer - Bromley, United Kingdom - INTEC SELECT LIMITED

INTEC SELECT LIMITED

Verified Company

Bromley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line / Helpdesk Support Analyst - £22K - 27K + Excellent Benefits - Bromley Area

Overview:

An excellent opportunity has become available for a 1st Line Support / Helpdesk Analyst to work with an award winning managed service provider based in Kent.

This role will ensure the progression and swift resolution of tickets logged with the Service Deskand managing client expectations throughout.

Our client are keen for career orientated individuals who are looking to progress.
Our client is a highly regarded organisation that provides high-level support to recognised businesses, and are continuously expanding.

Role & Responsibilities:

Managing incidents and requests through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
Ensuring all faults are progressed and resolved within SLA, escalating to other internal and external teams as appropriate
Identify and escalate repeat issues or service risks to the Service Delivery Manager where necessary

Essential Skills & Experience: