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Basingstoke

    Mortgage Adviser - Basingstoke, Hampshire, United Kingdom - Page Personnel Sales

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    Description

    Mortgage Adviser & Complaints Handler, Basingstoke:

    A Financial Services Business / New Bank that focus on Savings and Mortgages including specialist applications. The business have modern offices close to public transport and have free parking.

    Mortgage Adviser & Complaints Handler, Basingstoke:
    Answering high volume inbound calls within the agreed service levels from intermediaries
    Providing outstanding customer service - Investigating complex queries
    Liaising with customers, brokers, sales, finance FOS and others to resolve queries
    Adhere to service standards as set out in the policies and procedures manual
    Dealing with customer quires by phone, email and post
    Building a close relationship with the sales team and Underwriters to enhance the process
    from both a service and quality perspective


    Mortgage Adviser & Complaints Handler, Basingstoke:
    You will have worked in FSA regulated environment - Ideally within property, mortgages or savings environment
    You will have worked with FOS (Financial Ombudsman Service)
    You will be really strong in looking into complex financially based customer complaints

    Please Note:

    In an effort to save your time I am keen to highlight that without the above experience you will not get an interview.


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