Claims Handler - Newcastle upon Tyne, United Kingdom - AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)

AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:

Claims Handler - Accidental Damage

HYBRID WORKING- 37.5 hrs (Monday-Friday). Salary - up to £26,000.00 dependent on experience.
You will take responsibility for Customer queries relating to the repair or loss of their vehicle.

The Team provides pro-active accident/network management support to ensure the Customer Repair Journey is as speedy and cost effective as possible.

Minimising failure demand at every turn point of contact.


Responsibilities:


  • Utilise demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture.
  • Ensure claims are settled quickly and cost effectively.
  • Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience.
  • Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns, and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
  • Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved.
  • Support development and delivery of the Claims strategy and vision.
  • Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
  • Do all that you can to move claim toward settlement and reduce failure demand.

Knowledge, Experience and Qualifications:

  • Demonstratable knowledge of motor claims (Indemnity, Liability, Accident Management).
  • Proven experience within a Customer facing motor claims role.
  • Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
  • Ability to plan and organise own workload.
  • Sound negotiation and influencing skills.
  • Proficient in using IT word processing and spreadsheet packages.
  • Understanding of the principles of negligence and how this applies to motor accident liability.
  • Dealing with customers and third parties in a high emotional state when often having to deliver 'bad' news.
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