Customer Service Administrator - Castleford, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Castleford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator 22k-Castleford

My client based in Castleford is looking for a customer focussed individual to join their Customer Service Team.

The overall objective of the Customer Service Team is to support end users, service providers, engineers, retailers, distributors and clients.

The Customer Service Advisor must provide a level of support that enhances the brand and exceeds customer expectations.

Duties and Responsibilities:

Provide customer support for end users, retailers and distributors of group products sold in the UK.
Provide support to service providers and engineers when engaged on repairs on products.
Ensure that the volume of open jobs (repairs) is kept to a minimum.
Ordering of spare parts & monitoring back orders to ensure repairs can be carried out on time.
Generate service calls on company repair management system.
Assist with the sale of spare parts and provide advice as and when required.
Liaise with Warehouse staff to ensure deliveries are carried out when requested.
Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
Provide senior management with repair feedback when requested.

This is a wonderful opportunity to join an ever expanding company who has recently won several huge contracts. My client is highly rated on Glassdoor and has recently introduced an enhanced pay structure throughout the company.