Services Support Officer - London, United Kingdom - South West London and St Georges Mental Health NHS Trust

    South West London and St Georges Mental Health NHS Trust
    South West London and St Georges Mental Health NHS Trust London, United Kingdom

    Found in: Talent UK C2 - 2 weeks ago

    Default job background
    Bank
    Description

    Job summary

    The role of the Soft Services Support Officer is to provide an efficient, effective and customer focussed support service to the immediate team, wider FM Department, Service Users, and Trust Personnel.

    The officer will work alongside colleagues in monitoring our soft service partners service delivery as well as those services that are delivered in house. The role will drive monitoring and service level improvements by proactively managing corrective plans and overseeing communications, such as progress updates and notifications, with all clients

    Main duties of the job

    The list below are Soft FM services currently provided however this is subject to change at any time

  • Site Presentation
  • Domestic (Cleaning) Contract
  • Catering Contract
  • Waste
  • Assist in the reduction of waste and liaise with users to ensure waste is recycled and correct procedures are followed to reduce the amount of waste the Trust produces, highlighting any areas of concern to the Soft FM Service Manager;
  • To enhance the perception of Estates & Facilities to all their customers through user groups or other suitable means of communication within the Trust. Offer reciprocal monitoring services to other Trust's in order to achieve external verification for the National Standards of Cleanliness Annual Audits;

    • About us

    Must be able to travel effectively between sites

    Springfield University Hospital, Tooting

    Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

    Tolworth Hospital, Surbiton

    To create the very best environment to care for our patients, this site's layout will be transformed in 2026 to add a number of wards to the existing three. Tolworth has a canteen and is near shops, the A3, Tolworth station, and is a bus ride from Surbiton station, with fast connections to Clapham Junction and London Waterloo.

    Jubilee Health Centre, Wallington

    Our community hub in Sutton is based at the Jubilee Health Centre in Wallington, close to a vibrant high street with easy walking distance from Wallington station.

    Talk Wandsworth Livingston House

    Barnes Hospital, Barnes

    Richmond Royal, Richmond

    Maddison Centre, Teddington

    Wilson Hospital, Mitcham

    Queen Mary's Hospital, Roehampton

    Job description

    Job responsibilities

    KEY RESULT AREAS

  • To be taf point of contact for soft service requirements for the Trusts community sites;
  • Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services;
  • Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary;
  • To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections;
  • To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved. Ensuring processes and procedures are in place and followed and escalating as necessary.
  • Day to day liaison with service partners to ensure service delivery meets specification detail, highlighting any problems / concerns or high quality delivery / innovation to the Soft Services Manager;
    • Person Specification

    Experience

    Essential

  • Demonstrable contract management experience of Soft FM contracts Catering, Cleaning
  • Experience of auditing and monitoring contract performance

    • Knowledge & Skill

    Essential

  • Specialist knowledge of Soft FM services and business contract management processes
  • Knowledge of service user and carer focused initiatives related to Soft FM Services