- First line of customer liaison – by telephone, intercom, email.
a. Respond to queries relating to funds
b. Respond to queries as to how the platform works
c. Respond to queries re banking
d. Respond to queries re investing - Transfers In and Transfers Out – transfers of funds from other ISA providers, transfers out to other ISA providers,
a. be familiar with TISA data base
b. Respond to TI forms uploaded to platform
c. Initial paperwork to customers as to likely time scales
d. chase ISA providers as necessary for correct paperwork to back up transfer,
e. clear funds as they arrive,
f. pay in funds sent in by cheque from other providers. Email transferors on receipt.
g. Complete paperwork/spreadsheets re transfers out and send to providers. - Reconcile receipts on platform to bank accounts (ISA and P2P) daily. Chase investors who have not uploaded investments. Liaise with persons who have paid in monies and not invested. Liaise with persons with cash balances on account uninvested.
- Respond to Paper clients (non-computer users) on investments, payments, balances statements etc
- Follow AML procedures as appropriate, flag any anomalies to MLRO
- Carry out KYC on Compliance Assist if not automatically cleared by platform
- Set up Onfido compliance KYC checks on investor bank accounts if not previously cleared and all foreign bank accounts. Be aware that payments received by direct debit should have common information.
- Set up payments on bank account – upload bank payment file to bank and clear against system
- Set up transfers when required for items paid into wrong bank accounts and advise investors.
- Upload entries on to system re incorrect type of account, transfer from one type of investment to the other, e.g. P2P to ISA
- Advise Finance department of items requiring authorisation re payments and transfers
- Upload and maintain documents on One Drive
- Report and Liaise with CTO re platform anomalies.**
Please send CV's to
Client Services Representative - England, United Kingdom - easyMoney
Description
Company Description
easyMoney is a financial services company based in London, providing investment opportunities to individuals and companies. We offer direct lending to property professionals secured by UK property. Proudly part of easy family of brands.
Role Description
A fluent English speaker with a cheerful outgoing personality, computer literate and with the ability to compose correspondence. A financial services background would be an advantage.
This is a full-time hybrid role for a Client Services Representative located in London, with the flexibility to work remotely. The role involves day-to-day tasks that include providing excellent customer service to clients, communicating with customers to ensure satisfaction, and handling finance-related queries and requests. The Client Services Representative will also work closely with other teams within easyMoney to resolve customer issues and improve the customer experience.