Helpdesk Administrator - Solihull, United Kingdom - Dovetail Group (uk)

Dovetail Group (uk)
Dovetail Group (uk)
Verified Company
Solihull, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Dovetail Group have an excellent opportunity for a
Helpdesk Administrator, to join our Environmental Operations team, based from our offices in Solihull, West Midlands.


About Us:

Dovetail Group was formed in 2011 specialising in Facilities and Environemental Management.

Thanks to our continual growth, we have added a host of services and expanded the sectors in which we provide support, becoming a comprehensive and respected member of the FM and Environmental Management community.

Our additional services include Vegetation Management, Grounds Maintenance, Tree Services, Construction, Cleaning and Training.


The Role:


As a Helpdesk Advisor within Dovetail Group, you are the first person our clients contact when they have a work request, or query.

It is within the remit of the role that these requests are dealt with efficiently and to support the relevant management team to achieve attendance and completion of the work within the contractual service level agreements.


You will need to accurately record all relevant information to enable full end to end tracking of each job and associated activity, whilst monitoring the compliant completion of work ensuring the required compliance documentation is captured and recorded on the internal and External CAFM systems.

Delivering an outstanding customer experience is at the heart of everything we do,


Main Duties & Responsibilities:


  • Responsible for the execution of the endtoend work order management, including the coordination of all planned and reactive services within the help desk remit, supporting managers and operatives to meet their responsibilities.
  • To accurately record all information on the internal CAFM system and external client systems.
  • To monitor, action and escalate work orders and incidents as appropriate within the business and update customers, keeping then informed of status and progress.
  • Creation of purchase order to secure the procurement of good and services from external supply partners,
  • To develop and maintain a good understanding of internal CAFM scheduling systems, and all relevant process and procedures.
  • To handle and actively resolve any customer issues according to the Customer Complaint process.

Essential Qualifications & Experience:


  • Experience working within an operational environment.
  • Experience in coordinating service delivery in a mobile engineering environment, including part management and subcontract service delivery.
  • Excellent communication both written and verbal
  • Confident IT skills with experience of working across multiple systems

Desirable Qualifications & Experience:


  • Experience working within an Environmental and/or Cleaning services business
  • Previous experience in on CAFM systems like BigChange is desirable.

Working hours will be 40 hrs per week Monday - Friday, between
We run an OOH schedule, that you may be requested to be a part off.


Job Types:
Full-time, Permanent


Salary:
£10.42-£11.92 per hour


Benefits:


  • Company pension
  • Flexitime
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday

Work Location:
In person
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