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- Adhere to the Customer Service Standards
- Work towards agreed team KPIs
- Record all customer activity in our LIMs/Q Pulse database
- Log any non-conformances or customer complaints using Q-pulse.
- Assisting in the management of the company's LIMS system and amendments thereto, liaising with the company's systems' provider (AIS) as required
- All aspects associated with the prompt and effective reporting of results to clients via LIMS (incl labPortal and GOLD reporting software)
- Setting up and configuring new customers on the labPortal website
- Chase PO requirements and ensure PO are entered into the system when required
- Build, develop and manage mutually beneficial long term relationships with customers.
- Establish and understand customer requirements in order to support them through the customer journey.
- To be a voice of the customer to best ensure that our products and services meet customer requirements
- Minimum of HND or equivalent experience
- Experience of data systems
- Relevant experience in a similar role
- Experience of AIS LIMS is advantageous
Customer Support Specialist - Cramlington, United Kingdom - SGS
Description
Job Description
Job Title: Customer Support Specialist
Job Type: 6 months temporary contract
Hours : part time hours hours per week :
Monday to Wednesday -
Job Location : Cramlington
Key Accountabilities
Qualifications
Essential