Band 4 IT Operations Lead - Bootle, United Kingdom - Office of Nuclear Regulation

Office of Nuclear Regulation

Verified Company

Bootle, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose

As part of its 2025 strategy ONR is committed to being a modern and transparent regulator, delivering trusted outcomes and value.

We are making substantial investments in new digital technologies and skills to enhance our regulatory processes and management of information.

The role of the IT Operations Lead is to provide both functional support to IT Service management teams and operational leadership to all associated ONR IT resolver groups.

About The Role

Principal Responsibilities

Manage and monitor service desk Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and overall performance
Manage ONR's IT Service Management toolset, associated assets and permissions
Identify emerging issues, incident trending, problems and manages through to resolution
To support and demonstrate continuous IT service improvement whilst maintaining a servicefirst approach.
To provide first and second line technical support to ONR for hardware, software, audiovisual and telephony equipment,
To help produce and maintain IT statistics, stakeholder reporting, preventative maintenance checklists and other relevant technical documentation where necessary
To assist with the upkeep of the ONR configuration management database and management of associated assets.
Ensure consistent and preventative housekeeping checks are in place and associated records are maintained
Ensure personal knowledge and exposure to service desk tools and techniques remains up to date, appropriate and relevant

Line Management Responsibilities

None currently, however, at this level there could be an expectation to manage staff in the future.

Location / Travel
This post may be undertaken from a base at any one of ONR's office locations (Bootle, Cheltenham or London).

ONR operates hybrid working (working in the office and or at home) as part of our flexible working policy.

There is an expectation that everyone will spend time in the office on a regular basis, recognising that some work is better done face to face.

Managers will work with their teams on what works best to meet individual, team, business and organisational needs to enable collaboration, as well as balancing personal choice and wellbeing.

Security Clearance

Person Specification
- have served for at least one year in His Majesty's Armed Forces (as a Regular or Reserve)
- be in transition from, or ceased to be a member of, His Majesty's Armed Forces; and
- not already be employed by ONR

Essential Qualifications
ITIL Foundation V4 or equivalent

Microsoft Azure Fundamentals (AZ-900) or equivalent

Skills/Job Related Expertise

Experience of IT incident management, escalation, reporting, request fulfilment and resolution
Experience of managing an IT Service Desk toolset
Fundamental understanding and experience of interacting and creating ITIL processes such as change management, problem management, asset and configuration management
Ability to identify and contribute towards change and problem management forums
Proven ability in continuously improving IT services, both proactively and reactively.
Excellent communication and interpersonal skills
Strong customer service awareness focus
Makes customeroriented decisions

For Further Information
For more information about this vacancy please contact Adrian Davies:

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How to Apply

CV to include a full record of your education and professional qualifications and a full employment history
A suitability statement highlighting the 'essential skills and experience' (please provide specific evidence/examples where possible up to a maximum of 350 words relating to each essential criteria) you will be prompted to copy and paste your statement into our online portal
If you have any experience under 'desirable skills and experience', please also highlight these within your statement

Throughout our selection process, we will make decisions about your capability to do the job, based on evidence you provide against the essential criteria for the role which are detailed on the job description, if you are shortlisted you will be invited to a technical and competency-based interview.

We will offer an interview to disabled people who meet the minimum criteria for the role.
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