Housing Officer - London, United Kingdom - Akton Recruitment
Description
Wembley£22.50 Per Hour
I am recruiting for a local authority who is looking for someone to provide visible, accessible housing management services on the ground to customers renting homes, garages or travellers sites, owner occupiers and shared owners in the borough.
Manage the pre-void and lettings function (checking in, and checking out process) promoting the authority's Housing Management brand and create the best experience to new and prospective customers.
Delivery of quality estate management inspections that meet health and safety and compliance requirements.
Accountabilities and Responsibilities:
Provide a high level of customer service with emphasis on getting things right the first time,keeping promises and taking ownership for the customer demands and request.
Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers' expectations.
Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies.
Deliver the premise of 'Every visit counts' by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the council.
Offer proactive resolution of customers' complaints and members' enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework.
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