Secretarial Assistant - Sheffield, United Kingdom - Sheffield Children's NHS Foundation Trust

Sheffield Children's NHS Foundation Trust

Verified Company

Sheffield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Type dictation from handwritten notes/audio, of clinical letters, and general correspondence including administration. Ensure that clinic letters are typed and sent out in accordance with the locally agreed standards.

Communicate electronically with secretaries regarding outcomes to be actioned from typing to ensure 18 week targets are met or any other direct instructions from the consultant are communicated.

Check patient appointments/waiting lists/ tests are booked as dictated by the consultant.

Escalate any issues that need resolution partially in line with 18-weeks. Send out correspondence and up load final clinical letters into EDMS once agreed by Consultant. Deal with own corrections. Be able to prioritise workload with the support of the supervisor.

Ensure any dashboards recording typing turnaround are updated daily.

Ensure the LAACH Team Leader is made aware of any outstanding actions on patients pathways (ie outstanding appointments, investigation requests) to support patients care and achievement of waiting time targets.

Update RTT in accordance with Trust guidelines. Assist the administration and clerical team with data base management utilising Careflow and other databases.

Liaise with line manager to determine priority of providing cover for secretaries during their periods of absence.

Ensure all correspondence is dealt with, by reading, assessing, prioritising and escalating any necessary action on behalf of the consultant to the Secretarial Team Lead when required.

Scan all correspondence into EDMS when completed and shred remaining paperwork at an agreed endpoint. Deal with simple telephone calls from parents regarding queries about their checking appointments.

If the query is more complex. It is essential that facts are assimilated and appropriate action / advice is given. Ensure consultant/medical/nursing staff are contacted as appropriate. Escalate any complex / distressed parents telephone calls to the appropriate team member.