Refunds Co-ordinator - Coventry, United Kingdom - Macildowie Recruitment and Retention

Macildowie Recruitment and Retention

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Refunds Co-ordinator / £14.50-£16 per hour / Hybrid (4 days from home per week) / Temporary (min. 3 months) / Full-Time
Do you have
Leadership/Managerial skillsyou are looking to put to good use?

Are you looking for a unique and exciting opportunity where you can work 4 days at home and 1 day in a Coventry-based Office?

Macildowie are exclusively partnered with this established organisation who are looking to add a Full-time Refunds Co-ordinator, where you will be responsible for organising, motivating and assisting the Refund Officers who are responsiblefor the refunds process (with training to be provided). You must be prepared to get stuck-in with the refund process yourself when required. This opportunity has the potential for the contract to be extended, or for you to become
Permanent if you are a success in the role. You will get the chance to gain experience in a key industry which can open up many opportunities for you in the future.

Responsibilities

Drive performance within the Refunds Team
Set the team on the right track by assisting them with queries, and report back to management as to the progress of the team
Monitor the ticketing system where customer enquiries/refund requests are shown
Pick up the enquiry and import into Microsoft Excel; which is used to track the progress of refunds and where customer details can be found
Organise data in folders to ensure the process is smooth and all relevant data is kept for yourself and your team
Investigate to find the original payment source (e.g. bank)
Look for and identify key information in the banking systems
See if the customer is eligible for refund by reading through the refund policies

Requirements:

-
Evidence of your leadership/managerial skills from your previous roles:

Administration or Customer Service experience is a huge advantage:
Experience in Treasury, international banking or IBANS will give you an advantage
Great attention to detail, resilience. and exceptional organisational skills
At least basic Microsoft Excel skills
A conscientious individual and tenacious approach to work
Confident and helpful nature
Ability and/or experience to interpret policies

Please put your
home postcode on your CV when applying.

Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.