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- Essential experience in the travel sector
Customer Service Executive - Altrincham, United Kingdom - Connections The Recruitment Specialists Limited
Description
As a Customer Service Executive, you will collaborate closely with the Customer Service Manager and other team members to ensure our customers receive the exceptional service synonymous with our company's cruise packages.
This role requires meticulous attention to detail and a passion for communicating effectively with customers, particularly those seeking modifications to their holiday packages.
You will be adept at understanding and delivering the care and precision necessary when creating quotes and adjusting customer bookings.
Roles and Responsibilities:
Handling customer inquiries, including queries about bookings, processing payments, providing general information, etc.
Managing post-booking administration tasksImplementing changes to bookings as neededCommunicating with customers to provide information about their bookingsFulfilling post-sale activities essential for the company's operationsCollaborating both independently and as part of a team to ensure service deliveryRequired Skills:
Job Type:
Full-timeSalary: £25, £28,000.00 per year