Remote Customer Service Advisor - Manchester, United Kingdom - The Co-operative Bank

The Co-operative Bank

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Remote Customer Service Advisor

Start Dates: 6th March 2023

Training Location:
Office based in Manchester City Centre (and then fully remote once 11 week onsite induction is completed)

Contract:
Permanent Full Time - 35, 37.5 or 40 hour contracts available

£19,840 - £23,428 plus annual bonus, 27 days holiday rising to 30 days plus bank holidays and a fantastic range of benefits You will also receive enhanced pay (up to £1,440) on top of your basic salary for working on a Saturday and Sunday.

A career that makes a difference

Who we are:

Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we've been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about.

We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.

From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business.

Ethical then, ethical now, ethical always.

Why join The Co-operative Bank:

We are a diverse colleague community and encourage everyone to bring their whole selves to work. We strive to help colleagues connect and support each other, our customers and our communities.

We reward them with more than just a competitive salary, offering an attractive range of benefits that support work-life balance, wellbeing and career development.

What we can offer you:

35, 37,5 or 40 hour contracts available plus overtime paid at enhanced rates
Enhanced pay on top of your basic salary (circa £1,440per year) for working on a weekend and if employed on a full time contract
Annual bonus
Competitive pension with bank contribution up to 10% based on your contribution
27 days holiday rising to 30 days plus bank holidays
2 paid days for volunteering per year
Over 800 employee retail discounts
Family friendly policies and a supportive work environment
Full IT equipment provided to be able to work from home and ongoing training and support
Colleague network groups committed to diversity and inclusion
To find out more about what we can offer you and why our colleagues rate us so highly, please visit co and take a look at our Colleague Value Proposition.

What you will be doing:

If you can bring customer service experience at any level, we are offering a brilliant opportunity to join our award-winning team:

You will identify customers' banking needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank.
We need talented problem solvers who think outside the box challenge the status quo to help shape our Contact Centres of the future.
Safeguarding will play an important part of your role, you will do this by educating customers on safer ways of banking, profiling callers, to ensure you are speaking to the right person and protecting our customers from scam and fraud attacks to help keep their money safe
You will interact with customers over the telephone dealing with their daytoday banking needs
As you progress you will learn more skills that will develop your knowledge and capabilities including identifying, preventing and stopping financial crime

Knowledge, skills and experience required:

We want you to impress us with the skills you have rather than where you have worked or for how long.

If you demonstrate the desired skills and competencies below, then we want you to join our team:

Excellent communication skills
Ability to multitask and prioritise
Passion, energy and enthusiasm
Excellent listening and problemsolving skills
The ability and desire to work in a fastpaced environment
A hardworking and committed attitude
Resilience and determination
Computer literate, with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone

Please note:

To work remotely, a designated, confidential and quiet workspace is required to undertake this role.

Working hours:

You will work a flexible working pattern 35, 37.5 or 40 hours a week, between 8am-7pm Monday to Friday and every other Saturday and Sunday 9am - 5pm.

Training and support:

To help you start your exciting new career we have an established Training and Academy Team who will support you throughout your learning journey.

You will join our 11 weeks office-based induction, which will consist of a mixture of classroom learning and interacting with customers via secure message to learn our processes and systems in a safe environment, before moving onto taking 'live' calls.

Following that you will then move onto our Foundation Team to help you adjust to Contact Centre life before joining your operational team and working remotely.

Step - Digital Interview