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Customer Service Manager - Hixon, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Hixon, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REED Business Support are pleased to be recruiting for a well renowned and highly respected business within the Stafford area.
This purpose of this role is working within the Customer Service Help desk managing the Fire & Security Planning and dispatch teams

This role is a temporary to permanent position with an IMMEDIATE start and offers a great working environment

Daily duties include

Manage, motivate, and engage the team to deliver against operational targets and business strategy whilst working towards continuous improvement
Day to day operational running of the Planning and Dispatch team including monthly 121's, coaching, training, resource planning
Responsible for the planning and allocation of engineers
Monitor and report on the KPI's on a daily basis to track progress and backlog for all customers
Monitor and assess each direct report's performance to ensure continuous development through objective setting, targets and personal development plans

Working hours are - Monday to Friday

**Salary
- £40 - 45K**Start date