- Lead and deliver an outstanding customer experience through your teams
- Effectively recruit, develop and retain employees (including volunteers).
- Ensure the highest standards of operational compliance, maintaining all legal and due diligence documentation as required.
- Be a great ecommerce trader, delivering outstanding imagery, content and maintain a strong availability of product.
- Maintain feedback scores in accordance with selling platforms Top Seller rating criteria.
- Achieve set targets as agreed.
- Identify new sales opportunities and implement.
- Commercial acumen
- Management and leadership experience
- Operational Mindset
- Strong understanding of efficient goods inbound/outbound and inventory management.
- High level of competence of ecommerce marketplaces.
- An understanding of product current trends.
- Customer service experience and strong communication skills.
- Selling product online for business purposes.
- Flexible attitude and adaptable to change.
- Able to work effectively under pressure and prioritise own and team's tasks.
- Creative flair and an eye for detail.
Operations Manager - Romford, United Kingdom - Cancer Research UK
Description
At Cancer Research UK, we exist to beat cancer
.Cancer Research UK are implementing a 10-year growth plan for their trading operations. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to our life saving research. As our trading operations expand, so does our marketplace and eCommerce presence. Sustainable and preloved fashion is on the rise, with the online resale market due to be worth $36bn by 2024 and bigger than fast fashion by 2029, at $64bn. Therefore this is a key area for us and a real opportunity to bring in more money for our life saving research.
Across our Marketplace hubs, our Marketplace teams sort, identify, value, photograph, and list items onto online marketplace platforms such as eBay, Depop and ASOS marketplace. We are looking for a commercially minded, experienced Operations Manager who will be based out of our Romford Ebay Hub. In this role you will be accountable for the operations of our Hubs in Romford and Grantham. You will use your leadership and people management skills to ensure outstanding customer experience through your teams. This role would suit someone from a retail background who has knowledge of online marketplaces and knows how to motivate and get the best out of a diverse team.
What will I be doing?
What are you looking for?
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human : Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.