New Advert - Kent, United Kingdom - Blue Pelican

Blue Pelican

Verified Company

Kent, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Category:
Support

Type: Permanent

Job Reference: 2049

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Position: 1st Line IT Engineer
At Akita, our employees thrive in an exhilarating and fast-paced environment that exposes them to emerging technologies. We strongly encourage continuous professional development, fostering the growth of existing skills and the acquisition of new ones.

Our dedication to recognizing talent ensures that our engineers possess the enthusiasm and determination necessary to deliver exceptional service to our clients.

Role Overview:

Key Responsibilities:

Collaborate within a team of engineers in a dynamic IT services company.
Provide ticket support on the Helpdesk and perform hardware maintenance.
Visit client sites as needed for scheduled projects and troubleshooting.
Employ a diligent approach to achieve longterm, costeffective solutions.
Demonstrate professionalism, respect, and proactive customer service.
Embrace the opportunity to learn from senior colleagues, expanding your technical knowledge and skills.
Utilize our established product and service portfolio to identify new business opportunities and contribute to sales.
Approach troubleshooting with a logical, methodical mindset, seeking innovative solutions.

Core Skills:

Proficiency in Windows Server
Experience across Windows Desktop (XP to 10).
Familiarity with Hosted Desktop and Cloud computing.
Competence in Office 365 tenant setup and administration.
Fundamental networking capabilities, including DNS and DHCP.

Desirable Skills and Experience:

VMWare/Hyper-V administration expertise.
Preferred experience in VoIP, particularly 3CX.
Familiarity with Apple products and their support.
Proficiency in Group Policy administration.
Cabling experience.
Exposure to Ubiquiti / Cisco Wireless technologies.
Previous engagement in a Managed Service Provider (MSP) context.
Recognized accreditations (MCP's, CompTIA, Apple).

Person Specification:

Methodical and logical approach to tasks.
Eagerness to learn and teach.
Strong documentation and communication skills.
High commitment to delivering exceptional customer service.
Personable and approachable nature.
Exceptional attention to detail.
A history of being a proven selfstarter.
If you require further clarification or have additional questions, please don't hesitate to ask.