Customer Service Support Team Manager - Manchester, United Kingdom - Altech Group Ltd

Description

Customer Support Manager - SaaS - ManchesterEver wanted to work for an inspirational business, in growth mode? My client are a growing SaaS provider looking to bolster their customer success team.

They're looking for a team mate with a passion for ensuring customer success and driving successful project outcomes. Someone that excels in fostering strong client relationships, ensuring satisfaction, and delivering projects on time and within scope.

The role really is a split between the project management of the client integration and then working collaboratively with clients to maximise their use, and thus value, from the product.

You'll be an experience customer support manager, with solid experience of working for a growing SaaS business.
Oversee complex integration projects from sales handover to deployment.

• Help define project scopes, goals, and deliverables that align with customer expectations.
• Coordinate with internal teams to ensure seamless project execution and delivery.
• Identify and address potential project roadblocks proactively.
• Provide guidance and support to ensure customers maximize the value of the software.

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